Terms of Service

Last updated: 11 January 2026 | Effective: 11 January 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and SOLVE8 IT Services (ABN 84 615 983 732), trading as "SOLVE8" ("we", "us", or "our"), governing your access to and use of the CallMate AI voice receptionist service ("Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Service Description

2.1 What CallMate Does

CallMate is an artificial intelligence (AI) powered voice receptionist service that:

• Answers incoming phone calls on behalf of your business
• Responds to caller inquiries using AI-generated speech
• Records and transcribes phone conversations
• Sends notifications (SMS, email) about calls
• Manages appointment bookings (when calendar integration is enabled)
• Provides analytics and call logs

2.2 AI Limitations

2.3 Third-Party Services

The Service relies on third-party providers including:

Your use of the Service is subject to the terms and privacy policies of these providers.

3. User Obligations

3.1 Account Requirements

You must:

• Be at least 18 years of age
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Be responsible for all activities under your account

3.2 Call Recording Disclosure

3.3 Acceptable Use

You agree NOT to use the Service to:

• Conduct any illegal, fraudulent, or deceptive activities
• Impersonate any person or entity
• Collect personal information without proper consent
• Send unsolicited communications (spam)
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorised access to any systems
• Transmit malware, viruses, or harmful code
• Violate any applicable laws or regulations
• Harass, abuse, or harm callers or any person
• Operate businesses involving illegal goods or services
• Process calls for emergency services (000, 112)

3.4 Business Information Accuracy

You are responsible for ensuring that all business information configured in CallMate (services, prices, hours, FAQs) is accurate and current. We are not liable for any damages arising from incorrect information provided to callers.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis. Current plans, pricing, and inclusions are displayed on our website and within the Service. All prices are in Australian Dollars (AUD) and include GST.

4.2 Free Trial

New users may be eligible for a 14-day free trial. Trial eligibility is limited to one per person or business entity. We reserve the right to refuse trial access if we reasonably believe you have previously used a trial.

4.3 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is processed through Stripe using your chosen payment method
• You authorise us to charge your payment method for all applicable fees
• Failed payments may result in service suspension

4.4 Cancellation and Refunds

• You may cancel your subscription at any time through the billing portal
• Cancellation takes effect at the end of the current billing period
• No pro-rata refunds are provided for partial months/years
• Refunds for Australian Consumer Law guarantees are provided as required by law

4.5 Price Changes

We may change subscription prices with 30 days' notice. Price changes take effect at the start of your next billing period. Continued use after a price change constitutes acceptance.

5. Data Ownership and Intellectual Property

5.1 Your Data

You retain ownership of all data you provide to the Service, including business information, configurations, and uploaded content. You grant us a limited licence to use this data solely to provide and improve the Service.

5.2 Call Data

Call recordings, transcripts, and related metadata ("Call Data") are owned by you. However, you grant us a licence to:

• Process Call Data to provide the Service
• Store Call Data in accordance with our retention policies
• Use anonymised, aggregated data to improve our AI and Service

5.3 Our Intellectual Property

The Service, including all software, AI models, designs, trademarks, and content created by us, remains our exclusive property. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as permitted.

6. Privacy and Data Protection

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the practices described in the Privacy Policy.

6.1 Caller Data

You acknowledge that the Service collects personal information from callers (phone numbers, names, conversation content). You are responsible for:

• Having a lawful basis to collect this information
• Providing appropriate privacy notices to callers
• Handling caller data in compliance with applicable privacy laws

7. Service Availability and Support

7.1 Availability

We aim to maintain 99.9% uptime but do not guarantee uninterrupted service. The Service may be unavailable due to:

• Scheduled maintenance (we will provide reasonable notice)
• Emergency maintenance or security updates
• Third-party service outages (Twilio, Google, etc.)
• Circumstances beyond our reasonable control

7.2 Support

Support is provided via email at support@solve8.com.au. Response times vary by subscription plan.

8. Disclaimers and Limitations

8.1 Service Provided "As Is"

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 No Guarantee of Results

We do not guarantee that the Service will:

• Meet your specific requirements or expectations
• Be error-free, accurate, or reliable
• Operate without interruption
• Achieve any particular business outcome

8.3 Limitation of Liability

8.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

9. Indemnification

You agree to indemnify, defend, and hold harmless SOLVE8 IT Services, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any content or information you provide through the Service
• Your failure to comply with call recording disclosure requirements

10. Termination

10.1 Termination by You

You may terminate your account at any time by cancelling your subscription and requesting account deletion.

10.2 Termination by Us

We may suspend or terminate your access to the Service:

• Immediately if you breach these Terms
• If your payment method fails and is not rectified within 7 days
• If required by law or legal process
• For any reason with 30 days' notice

10.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete your data in accordance with our retention policies
• You may request a copy of your data within 30 days of termination
• Provisions that by their nature should survive will survive termination

11. Dispute Resolution

11.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@solve8.com.au to attempt to resolve any dispute informally for at least 30 days.

11.2 Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that may hear appeals from those courts.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

12.2 Amendments

We may modify these Terms at any time. Material changes will be notified via email or in-app notification at least 14 days before taking effect. Continued use after changes constitutes acceptance.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.4 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

12.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

12.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, internet or telecommunications failures, or third-party service outages.

13. Contact Information

For questions about these Terms, please contact:

By using CallMate, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.