CallMate for medical practices
Patients get an answer, even when reception is flat out
Monday mornings and flu season mean a full waiting room and a phone that won't stop. CallMate answers the overflow, takes appointment requests and practice questions, and sends them to your team.
14-day free trial with 50 calls. $0 today. No lock-in.
Sound familiar?
Why calls get missed
Hold queues lose patients
When callers wait too long, some hang up and try another clinic.
The same questions all day
Hours, bulk billing, parking and telehealth. Each one takes the desk away from the people in front of them.
After hours goes quiet
A message bank doesn't help a patient who wants to book for the morning.
The 2:14pm call
Missed call vs CallMate
Without CallMate
- 2:14pm, missed call
- Voicemail, no message left
- They ring the next business
Job lost
With CallMate
- 2:14pm, answered in your business name
- Job, address and number taken
- Summary texted to your phone
Job booked
Your AI receptionist
What CallMate does for a medical practice
Takes appointment requests
New or existing patient, reason for the visit, preferred doctor and preferred times.
Answers practice questions
From the info you add: hours, billing, parking, telehealth and how to get repeat scripts.
Sends emergencies to 000
If a caller describes an emergency, it tells them to call Triple Zero (000). It doesn't give medical advice.
Hands it to reception
Every call comes through as a text summary and a call log entry your team can action.
The work you do
Calls it takes
- Appointment requests
- New patient enquiries
- Telehealth bookings
- Repeat script process
- Test result enquiries
- Billing questions
- Opening hours
- After-hours calls
What it asks callers
- New or existing patient?
- Reason for the visit
- Preferred doctor
- Preferred day and time
- Name and best number
You can change the questions and add your services, hours and areas in your dashboard.
Listen in
Hear a sample call
Sample call: Dave's Electrical Services. A demo call to a made-up electrical business.
- Answers in the business name
- Takes the caller's name and suburb
- Offers a time that's free
- Answers the call-out fee question
Sample call
Dave's Electrical Services
0:00 / 1:17
Read the transcript
- Sarah (AI): G'day, thanks for calling Dave's Electrical Services. This call may be recorded. I'm Sarah, your AI assistant. How can I help you today?
- Matt (caller): Yeah g'day, I've got a couple of power points that have stopped working in my kitchen. Bit worried it might be something serious.
- Sarah (AI): No worries, we can definitely help with that. Sounds like it could be a tripped circuit or a wiring issue. Can I grab your name?
- Matt (caller): Yeah, it's Matt. Matt Johnson.
- Sarah (AI): Thanks Matt. And whereabouts are you located?
- Matt (caller): I'm in Paddington, just off Latrobe Terrace.
- Sarah (AI): Perfect, that's in our service area. Let me check Dave's availability. I can see he's got a spot free tomorrow morning at ten. Would that suit you?
- Matt (caller): Yeah that works. What's the call out fee?
- Sarah (AI): Our call out fee is ninety dollars, and that includes the first half hour of work. Any additional time is charged at eighty dollars per hour. Most power point issues are sorted within the first visit.
- Matt (caller): Sounds good. Lock it in thanks.
- Sarah (AI): Done! I've booked you in for ten AM tomorrow. Dave will send you a text about thirty minutes before he arrives. Is there anything else I can help with Matt?
- Matt (caller): Nah that's all good. Cheers!
- Sarah (AI): No worries at all. Have a great day Matt!
Simple pricing
Pricing
Same features on every plan. Full pricing details.
$0 today, 14-day trial
Starter
$49 + GST a month
30 calls a month
About $2 a day. For owner-operators who need cover while they're on the tools.
Start free trial$0 today, 14-day trial
Recommended
Pro
$99 + GST a month
150 calls a month
For busy businesses that take calls every day and can't get to most of them.
Start free trial$0 today, 14-day trial
Business
$199 + GST a month
500 calls a month
For teams, multiple vans or a front desk that rings all day.
Start free trialAll plans include a 14-day free trial with 50 calls. $0 today, card held. Prices exclude GST. Terms and Privacy.
Straight answers
Questions from medical practices
Can an AI receptionist answer calls for a GP clinic?
Yes. CallMate can answer when reception is busy or after hours. It takes appointment requests, answers common practice questions from the info you give it, and texts your team a summary of each call.
What does CallMate do if a caller has a medical emergency?
It tells them to call Triple Zero (000) straight away. CallMate doesn't give medical advice or triage symptoms. Its job is to take appointment requests and messages so your team can follow up.
Does CallMate connect to Best Practice or Medical Director?
Not directly. CallMate takes the appointment request and texts the details to your team to enter. If your practice books through Google Calendar, CallMate can check it and offer free times.
More trades
Other businesses using CallMate
Dental practices
New patients, bookings and after-hours calls for busy front desks.See how it works
Hair and beauty salons
Bookings and service questions while your hands are full of foils.See how it works
Real estate agents
Buyer, seller and tenant calls during open homes and after hours.See how it works
Stop sending jobs to voicemail
Start your 14-day free trial today. Your CallMate number goes live after signup, and it's $0 until the trial ends.
14-day free trial with 50 calls. $0 today. No lock-in.