CallMate for air conditioning and hvac
When the heat hits, your phone still gets answered
The first hot week of summer brings a pile of breakdown calls just when every tech is flat out. CallMate answers the calls you can't, gets the system and the fault, and texts you a job you can act on.
14-day free trial with 50 calls. $0 today. No lock-in.
Sound familiar?
Why calls get missed
Peak season means peak missed calls
When it's 40 degrees everyone wants their aircon fixed today, and you're already on a roof or in a ceiling space.
Breakdowns don't keep office hours
A ducted system dies on a Friday night or a heater fails on a cold Sunday morning. The caller needs to know someone has their details.
Quotes need detail
Split or ducted, how many rooms, what brand. A voicemail won't tell you any of that.
The 2:14pm call
Missed call vs CallMate
Without CallMate
- 2:14pm, missed call
- Voicemail, no message left
- They ring the next business
Job lost
With CallMate
- 2:14pm, answered in your business name
- Job, address and number taken
- Summary texted to your phone
Job booked
Your AI receptionist
What CallMate does for a aircon technician
Gets the system details
Type of system, brand if they know it, what's wrong, and the property address, so you know what to bring.
Separates breakdowns from servicing
It asks whether it's urgent. A no-cooling breakdown gets the address first. A routine service gets their preferred times.
Texts you each job
A summary after every call, so you can sort the day's callbacks from the van.
Books service visits
Connect Google Calendar to book routine services into free times, or confirm requests yourself by text.
The work you do
Calls it takes
- Split system breakdowns
- Ducted air conditioning
- Heating repairs
- Annual servicing
- New installation quotes
- Filter cleans
- Commercial HVAC enquiries
- Evaporative cooling
What it asks callers
- What system is it and what's it doing?
- Is it urgent today?
- The address and property type
- Their name and best number
- When someone can get in
You can change the questions and add your services, hours and areas in your dashboard.
Listen in
Hear a sample call
Sample call: Dave's Electrical Services. A demo call to a made-up electrical business.
- Answers in the business name
- Takes the caller's name and suburb
- Offers a time that's free
- Answers the call-out fee question
Sample call
Dave's Electrical Services
0:00 / 1:17
Read the transcript
- Sarah (AI): G'day, thanks for calling Dave's Electrical Services. This call may be recorded. I'm Sarah, your AI assistant. How can I help you today?
- Matt (caller): Yeah g'day, I've got a couple of power points that have stopped working in my kitchen. Bit worried it might be something serious.
- Sarah (AI): No worries, we can definitely help with that. Sounds like it could be a tripped circuit or a wiring issue. Can I grab your name?
- Matt (caller): Yeah, it's Matt. Matt Johnson.
- Sarah (AI): Thanks Matt. And whereabouts are you located?
- Matt (caller): I'm in Paddington, just off Latrobe Terrace.
- Sarah (AI): Perfect, that's in our service area. Let me check Dave's availability. I can see he's got a spot free tomorrow morning at ten. Would that suit you?
- Matt (caller): Yeah that works. What's the call out fee?
- Sarah (AI): Our call out fee is ninety dollars, and that includes the first half hour of work. Any additional time is charged at eighty dollars per hour. Most power point issues are sorted within the first visit.
- Matt (caller): Sounds good. Lock it in thanks.
- Sarah (AI): Done! I've booked you in for ten AM tomorrow. Dave will send you a text about thirty minutes before he arrives. Is there anything else I can help with Matt?
- Matt (caller): Nah that's all good. Cheers!
- Sarah (AI): No worries at all. Have a great day Matt!
Simple pricing
Pricing
Same features on every plan. Full pricing details.
$0 today, 14-day trial
Starter
$49 + GST a month
30 calls a month
About $2 a day. For owner-operators who need cover while they're on the tools.
Start free trial$0 today, 14-day trial
Recommended
Pro
$99 + GST a month
150 calls a month
For busy businesses that take calls every day and can't get to most of them.
Start free trial$0 today, 14-day trial
Business
$199 + GST a month
500 calls a month
For teams, multiple vans or a front desk that rings all day.
Start free trialAll plans include a 14-day free trial with 50 calls. $0 today, card held. Prices exclude GST. Terms and Privacy.
Straight answers
Questions from air conditioning and hvac
Can an AI receptionist handle the rush of calls in a heatwave?
CallMate answers the calls you forward to it at any hour, so customers aren't left on voicemail while you're on a job. Pick a plan with enough calls for your busiest months. Pro includes 150 calls a month and Business includes 500.
What details does CallMate get for an aircon breakdown?
It asks what type of system it is, the brand if the caller knows, what it's doing or not doing, whether it's urgent, the address, and the caller's name and number. You get all of it in one text.
Can it book routine aircon services?
Yes. With Google Calendar connected, CallMate offers free times for services and filter cleans. If you'd rather confirm bookings yourself, it takes the request and the caller's preferred day and texts it to you.
More trades
Other businesses using CallMate
Stop sending jobs to voicemail
Start your 14-day free trial today. Your CallMate number goes live after signup, and it's $0 until the trial ends.
14-day free trial with 50 calls. $0 today. No lock-in.