AI phone receptionist for Australian businesses
Missed calls are missed jobs. CallMate answers them.
When you're on the tools, with a customer or driving between jobs, CallMate picks up your business calls, finds out what the caller needs, books the job or takes the details, and texts you a summary.
14-day free trial with 50 calls. $0 today. No lock-in.
- 24/7answering, nights and weekends
- 14day free trial with 50 calls
- $0to start today, card held
- 30to 500 calls a month, by plan
The 2:14pm call
Missed call vs CallMate
Without CallMate
- 2:14pm, missed call
- Voicemail, no message left
- They ring the next business
Job lost
With CallMate
- 2:14pm, answered in your business name
- Job, address and number taken
- Summary texted to your phone
Job booked
Listen in
Hear a sample call
Sample call: Dave's Electrical Services. A demo call to a made-up electrical business.
- Answers in the business name
- Takes the caller's name and suburb
- Offers a time that's free
- Answers the call-out fee question
Sample call
Dave's Electrical Services
0:00 / 1:17
Read the transcript
- Sarah (AI): G'day, thanks for calling Dave's Electrical Services. This call may be recorded. I'm Sarah, your AI assistant. How can I help you today?
- Matt (caller): Yeah g'day, I've got a couple of power points that have stopped working in my kitchen. Bit worried it might be something serious.
- Sarah (AI): No worries, we can definitely help with that. Sounds like it could be a tripped circuit or a wiring issue. Can I grab your name?
- Matt (caller): Yeah, it's Matt. Matt Johnson.
- Sarah (AI): Thanks Matt. And whereabouts are you located?
- Matt (caller): I'm in Paddington, just off Latrobe Terrace.
- Sarah (AI): Perfect, that's in our service area. Let me check Dave's availability. I can see he's got a spot free tomorrow morning at ten. Would that suit you?
- Matt (caller): Yeah that works. What's the call out fee?
- Sarah (AI): Our call out fee is ninety dollars, and that includes the first half hour of work. Any additional time is charged at eighty dollars per hour. Most power point issues are sorted within the first visit.
- Matt (caller): Sounds good. Lock it in thanks.
- Sarah (AI): Done! I've booked you in for ten AM tomorrow. Dave will send you a text about thirty minutes before he arrives. Is there anything else I can help with Matt?
- Matt (caller): Nah that's all good. Cheers!
- Sarah (AI): No worries at all. Have a great day Matt!
Set up in an afternoon
How CallMate works
Three steps, and most of it happens on your phone.
- 1
Tell it about your business
Sign up with your business name and website. CallMate reads your site to learn your services and hours, then you check and edit what it found. Add anything it should know, like the suburbs you cover.
- 2
Forward your calls
Your own CallMate number goes live after signup. Set your mobile or office line to forward calls to it when you're busy, don't answer or are out of range. You keep your existing number.
- 3
It answers, takes the job and texts you
CallMate greets callers in your business name, finds out what they need, takes their details and texts you a summary. With Google Calendar connected it can offer times you're free.
Your AI phone receptionist
What it does on every call
Answers day and night
Calls you can't take get picked up at 7am, 2pm or 2am. Callers hear a friendly voice, not a beep or a button menu.
Gets the details you'd ask for
What the job is, where it is, how urgent it is, and the best number to call back. For urgent calls it asks for the address first.
Texts you after every call
A short summary lands on your phone as soon as the call ends, so you can decide what to do between jobs.
Books the job
Connect Google Calendar and it offers only times you're actually free. No calendar? It takes a booking request and tells the caller you'll confirm.
Sticks to what you've told it
It answers from your business info. It won't invent prices, travel times or availability. If it doesn't know, it takes a message.
Every call on record
Your dashboard shows each call with a summary and transcript, so nothing gets lost in a voicemail box.
Built for your trade
Made for busy owner-run businesses
Plumbers, sparkies, aircon techs, builders, locksmiths, roofers, gas fitters, mechanics, salons, clinics, agents and restaurants. If you miss calls because you're busy doing the work, it's for you.
Electricians
Faults, switchboards and quotes, answered while you're on the tools.See how it works
Plumbers
Burst pipes, blocked drains and hot water, answered at any hour.See how it works
Air conditioning and HVAC
Breakdowns and service calls through summer and winter.See how it works
Builders
Quote requests and new project enquiries from site.See how it works
Landscapers
Quotes and regular maintenance bookings, even over the mower.See how it works
Pest control
Urgent callouts, routine treatments and inspection bookings.See how it works
Mechanics
Service bookings and breakdown calls while you're under a car.See how it works
Dental practices
New patients, bookings and after-hours calls for busy front desks.See how it works
Medical practices
Appointment requests and practice questions when reception is flat out.See how it works
Hair and beauty salons
Bookings and service questions while your hands are full of foils.See how it works
Real estate agents
Buyer, seller and tenant calls during open homes and after hours.See how it works
Restaurants and cafes
Takeaway orders, table bookings and questions during service.See how it worksSimple pricing
Pricing
Pick by how many calls you need answered. See full pricing.
$0 today, 14-day trial
Starter
$49 + GST a month
30 calls a month
About $2 a day. For owner-operators who need cover while they're on the tools.
Start free trial$0 today, 14-day trial
Recommended
Pro
$99 + GST a month
150 calls a month
For busy businesses that take calls every day and can't get to most of them.
Start free trial$0 today, 14-day trial
Business
$199 + GST a month
500 calls a month
For teams, multiple vans or a front desk that rings all day.
Start free trialAll plans include a 14-day free trial with 50 calls. $0 today, card held. Prices exclude GST. Terms and Privacy.
Straight answers
Common questions
How does an AI receptionist work for a small business?
You forward your business calls to your CallMate number. When a call comes in, CallMate answers in your business name, talks with the caller in plain language, takes their details and what they need, and texts you a summary when the call ends. It learns about your business from your website and the info you add during setup.
Can an AI answer my phone when I'm on the tools?
Yes. That's what CallMate is for. Set your mobile to forward calls you don't answer, and CallMate picks them up for you. You keep working, and the caller still gets a proper answer instead of voicemail. You read the text when you're down off the ladder.
Will customers know it's AI?
Some will and some won't. CallMate speaks naturally, introduces itself by name and lets callers know the call may be recorded. Most callers just want to know someone has their details and will get back to them. You can change the greeting if you'd rather it says up front that it's your virtual assistant.
How do I forward my mobile to an AI receptionist?
Most Australian mobiles can forward calls when you're busy, don't answer or are out of range. You set it in your phone's call settings or with your carrier's forwarding codes, pointing to your CallMate number. CallMate walks you through it during setup.
Can it book jobs straight into my calendar?
Yes, if you connect Google Calendar. CallMate checks your calendar and only offers times that are free. If you don't connect a calendar, it takes a booking request with the caller's preferred time and tells them you'll confirm.
What does it do if it can't answer a question?
It doesn't guess. CallMate answers from the business info you've given it. If a caller asks something it doesn't know, like a price you haven't added, it says the business will get back to them, takes their details and includes the question in your text.
Can I keep my existing business number?
Yes. You keep your number and your customers keep calling it. You just forward calls to your CallMate number, either all the time or only when you can't answer.
How long does CallMate take to set up?
Most of the work is checking what CallMate learned from your website. After that you get your number, set up call forwarding on your phone and make a test call. Plenty of owners have it answering on the same day they sign up.
Stop sending jobs to voicemail
Start your 14-day free trial today. Your CallMate number goes live after signup, and it's $0 until the trial ends.
14-day free trial with 50 calls. $0 today. No lock-in.