CallMate for dental practices
Fewer new patients lost to a ringing phone
Your front desk is checking someone in, taking a payment and answering questions all at once. CallMate picks up the calls they can't, takes the patient's details and what they need, and sends them through.
14-day free trial with 50 calls. $0 today. No lock-in.
Sound familiar?
Why calls get missed
One person, three jobs
When the desk is busy with patients in front of them, the phone rings out.
New patients ring around
Someone looking for a new dentist often calls a few practices. The one that answers gets the booking.
After-hours pain
A broken tooth on a Saturday means a worried caller who wants to know what happens next.
The 2:14pm call
Missed call vs CallMate
Without CallMate
- 2:14pm, missed call
- Voicemail, no message left
- They ring the next business
Job lost
With CallMate
- 2:14pm, answered in your business name
- Job, address and number taken
- Summary texted to your phone
Job booked
Your AI receptionist
What CallMate does for a dental practice
Takes booking requests
New or existing patient, the reason for the visit, preferred dentist and preferred times.
Answers practice questions
Hours, location, parking and the info you add, so the desk isn't answering the same questions all day.
Points emergencies the right way
If a caller describes a life-threatening emergency, it tells them to call Triple Zero (000).
Sends it all through
A text summary after every call, plus a call log with transcripts for the team.
The work you do
Calls it takes
- New patient enquiries
- Check-up and clean bookings
- Toothache and broken teeth
- Rescheduling
- Cosmetic enquiries
- Children's appointments
- Health fund questions
- Opening hours and location
What it asks callers
- New or existing patient?
- Reason for the visit
- Preferred dentist
- Preferred day and time
- Name and best number
You can change the questions and add your services, hours and areas in your dashboard.
Listen in
Hear a sample call
Sample call: Dave's Electrical Services. A demo call to a made-up electrical business.
- Answers in the business name
- Takes the caller's name and suburb
- Offers a time that's free
- Answers the call-out fee question
Sample call
Dave's Electrical Services
0:00 / 1:17
Read the transcript
- Sarah (AI): G'day, thanks for calling Dave's Electrical Services. This call may be recorded. I'm Sarah, your AI assistant. How can I help you today?
- Matt (caller): Yeah g'day, I've got a couple of power points that have stopped working in my kitchen. Bit worried it might be something serious.
- Sarah (AI): No worries, we can definitely help with that. Sounds like it could be a tripped circuit or a wiring issue. Can I grab your name?
- Matt (caller): Yeah, it's Matt. Matt Johnson.
- Sarah (AI): Thanks Matt. And whereabouts are you located?
- Matt (caller): I'm in Paddington, just off Latrobe Terrace.
- Sarah (AI): Perfect, that's in our service area. Let me check Dave's availability. I can see he's got a spot free tomorrow morning at ten. Would that suit you?
- Matt (caller): Yeah that works. What's the call out fee?
- Sarah (AI): Our call out fee is ninety dollars, and that includes the first half hour of work. Any additional time is charged at eighty dollars per hour. Most power point issues are sorted within the first visit.
- Matt (caller): Sounds good. Lock it in thanks.
- Sarah (AI): Done! I've booked you in for ten AM tomorrow. Dave will send you a text about thirty minutes before he arrives. Is there anything else I can help with Matt?
- Matt (caller): Nah that's all good. Cheers!
- Sarah (AI): No worries at all. Have a great day Matt!
Simple pricing
Pricing
Same features on every plan. Full pricing details.
$0 today, 14-day trial
Starter
$49 + GST a month
30 calls a month
About $2 a day. For owner-operators who need cover while they're on the tools.
Start free trial$0 today, 14-day trial
Recommended
Pro
$99 + GST a month
150 calls a month
For busy businesses that take calls every day and can't get to most of them.
Start free trial$0 today, 14-day trial
Business
$199 + GST a month
500 calls a month
For teams, multiple vans or a front desk that rings all day.
Start free trialAll plans include a 14-day free trial with 50 calls. $0 today, card held. Prices exclude GST. Terms and Privacy.
Straight answers
Questions from dental practices
Can an AI receptionist book dental appointments?
Yes. CallMate asks whether the caller is a new or existing patient, the reason for the visit, the dentist they'd like and the times that suit. With Google Calendar connected it can offer free times. Otherwise your team confirms the request.
What happens with a dental emergency call after hours?
If a caller describes a life-threatening emergency, CallMate tells them to call Triple Zero (000). For problems like a broken tooth or toothache, it takes their details and what's happening so your team can call back first thing. It doesn't give clinical advice.
Is an AI receptionist OK for patient privacy?
CallMate collects what a receptionist would over the phone, like name, number and reason for the visit. It doesn't connect to your clinical records. Calls are recorded and transcribed, and recordings are kept for 90 days. Read our privacy policy and check it suits your practice's obligations.
More trades
Other businesses using CallMate
Medical practices
Appointment requests and practice questions when reception is flat out.See how it works
Hair and beauty salons
Bookings and service questions while your hands are full of foils.See how it works
Restaurants and cafes
Takeaway orders, table bookings and questions during service.See how it works
Stop sending jobs to voicemail
Start your 14-day free trial today. Your CallMate number goes live after signup, and it's $0 until the trial ends.
14-day free trial with 50 calls. $0 today. No lock-in.