CallMate for plumbers
Burst pipe at 11pm? Your phone still gets answered.
Plumbing calls are often urgent, and the caller rings whoever picks up first. CallMate answers your calls day and night, gets the address and what's happening, and texts you so you can decide what to do.
14-day free trial with 50 calls. $0 today. No lock-in.
Sound familiar?
Why calls get missed
Under the house, phone in your pocket
Crawling through a subfloor or halfway through a joint, there's no answering. By the time you're out, they've rung someone else.
Water doesn't wait
A burst flexi hose or an overflowing toilet means a stressed caller who wants to hear a voice, not a beep.
Voicemails that say nothing
Plenty of callers hang up rather than leave a message, so you're left guessing who rang and why.
The 2:14pm call
Missed call vs CallMate
Without CallMate
- 2:14pm, missed call
- Voicemail, no message left
- They ring the next business
Job lost
With CallMate
- 2:14pm, answered in your business name
- Job, address and number taken
- Summary texted to your phone
Job booked
Your AI receptionist
What CallMate does for a plumber
Puts urgent calls first
When water is going everywhere, it gets the address straight away, then the details, and texts you as soon as the call ends.
Takes the routine work too
Dripping taps, slow drains and hot water quotes get the full details and the caller's preferred times.
Answers your usual questions
Service areas, hours and anything else you add to your business info. If you haven't given it a price, it says you'll quote.
Books or texts
With Google Calendar connected it books into free times. Without it, you get the request by text to confirm.
The work you do
Calls it takes
- Burst and leaking pipes
- Blocked drains
- Hot water systems
- Leaking taps and toilets
- Gas fitting enquiries
- Bathroom renovation quotes
- Roof and gutter leaks
- Backflow testing
What it asks callers
- Is water still running, or is it urgent?
- The address
- What's happening and where in the house
- Their name and best number
- Best time to come out
You can change the questions and add your services, hours and areas in your dashboard.
Listen in
Hear a sample call
Sample call: Dave's Electrical Services. A demo call to a made-up electrical business.
- Answers in the business name
- Takes the caller's name and suburb
- Offers a time that's free
- Answers the call-out fee question
Sample call
Dave's Electrical Services
0:00 / 1:17
Read the transcript
- Sarah (AI): G'day, thanks for calling Dave's Electrical Services. This call may be recorded. I'm Sarah, your AI assistant. How can I help you today?
- Matt (caller): Yeah g'day, I've got a couple of power points that have stopped working in my kitchen. Bit worried it might be something serious.
- Sarah (AI): No worries, we can definitely help with that. Sounds like it could be a tripped circuit or a wiring issue. Can I grab your name?
- Matt (caller): Yeah, it's Matt. Matt Johnson.
- Sarah (AI): Thanks Matt. And whereabouts are you located?
- Matt (caller): I'm in Paddington, just off Latrobe Terrace.
- Sarah (AI): Perfect, that's in our service area. Let me check Dave's availability. I can see he's got a spot free tomorrow morning at ten. Would that suit you?
- Matt (caller): Yeah that works. What's the call out fee?
- Sarah (AI): Our call out fee is ninety dollars, and that includes the first half hour of work. Any additional time is charged at eighty dollars per hour. Most power point issues are sorted within the first visit.
- Matt (caller): Sounds good. Lock it in thanks.
- Sarah (AI): Done! I've booked you in for ten AM tomorrow. Dave will send you a text about thirty minutes before he arrives. Is there anything else I can help with Matt?
- Matt (caller): Nah that's all good. Cheers!
- Sarah (AI): No worries at all. Have a great day Matt!
Simple pricing
Pricing
Same features on every plan. Full pricing details.
$0 today, 14-day trial
Starter
$49 + GST a month
30 calls a month
About $2 a day. For owner-operators who need cover while they're on the tools.
Start free trial$0 today, 14-day trial
Recommended
Pro
$99 + GST a month
150 calls a month
For busy businesses that take calls every day and can't get to most of them.
Start free trial$0 today, 14-day trial
Business
$199 + GST a month
500 calls a month
For teams, multiple vans or a front desk that rings all day.
Start free trialAll plans include a 14-day free trial with 50 calls. $0 today, card held. Prices exclude GST. Terms and Privacy.
Straight answers
Questions from plumbers
What happens when someone rings about a burst pipe at night?
CallMate answers, asks for the address first, then what's happening and a callback number. It texts you the moment the call ends, so you can ring back, head out or line it up for the morning. The caller knows their details are with you.
Can CallMate tell callers my call-out fee?
Only if you add it to your business info. CallMate answers from what you've given it. If you haven't added a fee, it tells the caller the business will quote, and it never guesses a price.
Can I use CallMate only when I can't answer?
Yes. Set your mobile to forward calls when you're busy, don't answer or are out of range. You still take the calls you can, and CallMate picks up the rest. Some plumbers forward everything after hours instead.
More trades
Other businesses using CallMate
Stop sending jobs to voicemail
Start your 14-day free trial today. Your CallMate number goes live after signup, and it's $0 until the trial ends.
14-day free trial with 50 calls. $0 today. No lock-in.